Question 1

Why Flippy?

Accepted Answer

Flippy is the UAE's first and only on-demand, choice-based playtime library that lets you pick what you like, play with them for as long as you like, and swap whenever you're ready for something else. Our library has hundreds of fun things to experience under one membership. You are spoilt for choice for toys, games and books. Plus you can also rent gear with us!

Question 2

Who are Flippy users?

Accepted Answer

We are built for your Family's needs and our user is anyone who wants toys, games, books and gear for their little ones. We also do have family focused games that individuals of all ages can enjoy.

Question 3

How does Flippy work?

Accepted Answer

Choose a membership plan that fits your needs. Use your lifetime tokens to borrow items from our curated library. Keep them as long as you like – no deadlines or forced monthly returns. Swap whenever you're ready to try something new. Members pay monthly or quarterly.

Question 4

Do I have to return all items every month?

Accepted Answer

No! Flippy gives you full flexibility. You only return items when you're ready to swap the fun and this can be in one day, one week, one month or even more. Basically whenever you are ready. It's not a rigid cycle – it's play on your terms.

Question 5

Do I need a separate membership for each child?

Accepted Answer

Not at all. Flippy's plans are designed to be flexible and family-friendly. One membership can cover multiple children, allowing you to choose toys across different age groups using your available tokens.

Question 6

What kind of toys do you offer?

Accepted Answer

We offer premium, age-appropriate, and developmentally beneficial toys. Our library includes Montessori toys, STEM kits, pretend play sets, sensory tools, and international favorites.

Question 7

Can I keep a toy if my child loves it?

Accepted Answer

Absolutely. You can purchase any toy from us. If you keep renting the same toy or any item within your membership for 12 continuous months, it becomes yours for life – no extra charge.

Question 8

Is Flippy hygienic and safe?

Accepted Answer

Yes! Every toy is deep-cleaned and safety-checked between rentals. We follow a strict 4-step cleaning & sanitization protocol to ensure all items are maintained in pristine condition.

Question 9

What if a toy gets damaged or lost?

Accepted Answer

Minor wear and tear is part of the process. If a toy is badly damaged or lost, we assess a fair replacement cost or allow you to use your tokens to replace it.

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