Privacy Policy

Interpretation and Definitions

Interpretation

The words with initial capital letters have meanings defined below. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to Flippy, operated by SHAY GROUP FZE LLC.
Cookies are small files placed on Your device by a website, storing certain information about Your session and preferences.
Country refers to: United Arab Emirates.
Device means any device that can access the Service such as a computer, mobile phone, or tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website and related online services.
Service Provider means any natural or legal person who processes data on behalf of the Company (e.g., hosting, analytics, payments, customer support, delivery partners).
Usage Data refers to data collected automatically, generated by the use of the Service or from the Service infrastructure itself (for example, page visit duration).
Website refers to Flippy, accessible from https://flippyworld.com.
You means the individual accessing or using the Service, or the company/other legal entity on whose behalf such individual accesses or uses the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide certain personally identifiable information that can be used to contact or identify You. This may include, but is not limited to:

Name, email address, mobile number
Billing and delivery address
Order history, membership plan, token balance and transaction details
Child’s age range and preferences (only if You choose to provide these to help us recommend age-appropriate products)
Payment method details processed via Our payment partners (we receive tokens/confirmation, not full card numbers)
Customer support messages, feedback, and survey responses
Marketing preferences (e.g., email opt-in)

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your IP address, browser type/version, pages visited, time and date of visit, time spent on pages, device identifiers, crash/diagnostic data, and in mobile contexts, device OS and browser type. We may also collect information Your browser sends whenever You visit our Service.

Tracking Technologies and Cookies

We use Cookies and similar technologies (e.g., web beacons/pixels) to operate, secure, and improve Our Service and to analyze how it is used.:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can set Your browser to refuse all Cookies or to indicate when a Cookie is being sent. If You do not accept Cookies, some Service features may not function.
Web Beacons. Certain sections of Our Service and emails may contain small electronic files (e.g., pixels, clear GIFs) that help us count visits, measure engagement, and confirm delivery or open rates.

Cookies may be “Persistent” (remain when You go offline) or “Session” (deleted when You close your browser).

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies
Type: Session Cookies; Administered by us
Purpose: Enable core functionality (e.g., page navigation, secure login, fraud prevention). Without these Cookies, the services You request cannot be provided.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies; Administered by us
Purpose: Remember that You accepted (or declined) non-essential cookies.
Functionality Cookies
Type: Persistent Cookies; Administered by us
Purpose: Remember choices (e.g., login state, language, location), providing a more personal experience.

For more information about cookies and Your choices, please see this Cookies section of our Privacy Policy. Guidance on categories and approach informed by a comparable toy-rental service’s public policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including account creation, token management, order processing, deliveries/collections, and monitoring usage.
To manage Your Account: enabling access to member features, order history, and preferences.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, phone calls, SMS, Whatsapp or push notifications regarding updates or informative communications related to the orders, deliveries, payments functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: e.g., cloud hosting, analytics, payment processors, identity verification, logistics/delivery partners, communications tools, and customer support platforms.
For business transfers: as part of due diligence or completion of a transaction.
With Affiliates: requiring them to honor this Policy.
With business partners: to offer certain products/services or promotions You’ve requested.
With other users: only if You choose to share information in public areas (e.g., reviews).
With Your consent: where applicable.

Retention of Your Personal Data

We retain Personal Data only as long as necessary for the purposes described in this Policy, including to comply with legal obligations, resolve disputes, and enforce agreements. Typical examples:

Account, order, and payment records: retained for statutory periods under applicable UAE laws and accounting requirements.
Usage/analytics data: retained for shorter periods unless needed to secure or improve the Service.

Transfer of Your Personal Data

Your information may be processed in the UAE and other countries where our Service Providers operate. We take reasonable steps to ensure Your data receives an adequate level of protection and is processed in accordance with this Policy and applicable laws (including using contractual safeguards when required)..

Delete Your Personal Data

You may request deletion of certain Personal Data we hold about You. The Service may allow You to update or delete information from within Your Account. You can also contact Us to request access, correction, or deletion. We may retain some information where legally required or where we have a lawful basis (e.g., fraud prevention, accounting records).

Disclosure of Your Personal Data

Business Transactions

If We are involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different policy.

Law enforcement

Under certain circumstances, We may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities.

Other legal requirements

We may disclose Your Personal Data in the good-faith belief that such action is necessary to: (i) comply with a legal obligation; (ii) protect and defend Our rights or property; (iii) prevent or investigate possible wrongdoing; (iv) protect the personal safety of users or the public; or (v) protect against legal liability

Security of Your Personal Data

We use commercially acceptable technical and organizational measures to protect Your Personal Data. However, no method of transmission over the Internet or method of electronic storage is 100% secure; absolute security cannot be guaranteed.

Children’s Privacy

Our Service is intended for adults (e.g., parents/guardians) and does not knowingly collect Personal Data from anyone under the age of 13 without parental consent. If You are a parent/guardian and believe Your child provided Personal Data to us, please contact Us so we can take appropriate action. If we rely on consent and Your country requires parental consent, we may require Your parent’s/guardian’s consent before collection and use.

Note: Like other toy-rental services, we rely on the adult account holder; any child-related details (such as age range) are optional and provided by the parent to tailor recommendations.

Links to Other Websites

Our Service may contain links to websites not operated by Us. If You click a third-party link, You will be directed to that site. We strongly advise You to review the privacy policy of every site You visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update this Policy from time to time. We will post the updated Policy on this page and update the “Last updated” date above. Where required, we will notify You by email and/or a prominent Service notice prior to changes taking effect.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: hello@flippyworld.com
By post (legal entity): SHAY GROUP FZE LLC, Ajman, United Arab Emirates