Keep items as long as you like — no deadlines, no late fees. When you're ready to return, initiate from your dashboard. Your tokens are released immediately so you can order something new right away. We collect from your address, inspect everything, and confirm within a few days.
You initiate a return from your dashboard under Active Rentals. Tokens are released immediately.
Our team contacts you to schedule a convenient pick-up time at your address.
Our courier collects the items from your address. You receive a collection confirmation.
Our team inspects all returned items, checking for damage, completeness, and condition.
A final decision is made and communicated to you on your dashboard.
Items returned in acceptable condition. Return is fully approved.
One or more items returned with damage beyond fair wear and tear. A damage fee will be assessed.
Items were not received or confirmed lost. A replacement fee will be assessed.
Items returned with missing parts, pieces, or accessories. A partial or full fee may apply.
Please note: Decisions may take up to 2 working days.
Tokens released on return initiation
When you initiate a return request, your tokens are released immediately — allowing you to place new orders without waiting for the return to complete.
Not Approved decisions (5B, 5C, 5D)
If an adjustment is needed after your return is reviewed, the relevant tokens will simply be put on hold as status "Reserved". If your balance is low at that point, the hold will be applied as soon as tokens become available.
Resolving Not Approved decisions
Decisions of 5B, 5C, or 5D may be appealed and changed to Approved once any associated damage fee is settled by the member. Reserved tokens are released when the decision is updated to Approved.
Contact our support team
Email: hello@flippy.ae or use the Contact Us form on our platform.