Terms of Use

By accessing or using Flippy's platform, website, or services, you agree to be bound by these Terms of Use. If you do not agree to these terms, you may not access or use our services. These Terms of Use govern your access to and use of Flippy's toy library service, website, mobile application, and all associated services ("Services"). Flippy is a registered UAE company operating a subscription-based playtime library. We reserve the right to update these Terms at any time. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

"Flippy", "we", "us", or "our" refers to Flippy, a registered UAE company providing playtime library services. "Member" or "User" refers to any individual or family who has subscribed to a Flippy membership plan. "Tokens" refers to the digital credits included in your membership that are used to rent items from our library. "Items" refers to any toys, books, games, baby gear, or other physical products available for rental through Flippy. "Rental" refers to the temporary possession of an Item borrowed from Flippy's library using Tokens. "Order" refers to a confirmed request to rent one or more Items from the Flippy library.

Flippy offers three membership tiers: Pixie Bag (600 tokens/month), Trove (800 tokens/month), and Truckload (1,100 tokens/month). All prices are quoted in UAE Dirhams (AED). Billing Periods: Members may choose monthly, 3-month, 6-month, or 12-month billing cycles. Multi-month commitments receive discounts of 11%, 14%, and 18% respectively. Token Policy: Tokens are credited to your account upon successful payment. Tokens are non-transferable and cannot be redeemed for cash. Tokens remain valid for the duration of your active membership and do not expire while your plan is active. Upon membership cancellation, unused tokens are forfeited. Payment Processing: All payments are processed securely via Stripe. Recurring payments are automatically charged on your billing date. If payment fails, we will retry for 7 consecutive days before marking the account as Payment Failed and placing it on hold. Account Hold: During a payment issue, you may continue using currently rented items but cannot initiate new orders. Accounts on hold are restricted to returning currently rented items only.

Item Availability: Items are subject to availability. We maintain stock records and update availability in real-time on our platform. Rental Process: Orders go through a three-stage workflow: (1) Processing Order — your order has been received; (2) Order on the Way — items have been inspected, packaged, and dispatched; (3) Completed — items have been delivered to you. Rental Duration: There are no fixed rental periods. You may keep items for as long as your membership is active. We do not charge late fees. You are responsible for the care and condition of Items during the rental period. Condition of Items: All Items are inspected, cleaned, and sanitised before dispatch. You are expected to treat rented Items with care and return them in substantially the same condition as received, accounting for reasonable wear and use. Loss or Damage: If an Item is lost, damaged beyond fair wear and tear, or returned with components missing, a damage fee will be assessed. Damage fees are calculated based on the replacement or repair cost of the Item.

Return Initiation: The Return option becomes available once your order status is "Completed" (delivered). You may initiate a return through your User Dashboard under Active Rentals. Return Workflow: Returns proceed through five stages: (1) Return Requested — your request is received and tokens are released; (2) Pick-up Scheduled — our team arranges collection from your address; (3) Collected — items have been picked up; (4) Admin Inspection — our team inspects all returned items; (5) Decision — a final decision is communicated. Token Release: Tokens are released back to your account when you initiate a return request, allowing you to place new orders immediately. Return Decisions: After inspection, decisions are categorised as: (5A) Approved — return accepted, all clear; (5B) Not Approved — Damage — items returned with unacceptable damage; (5C) Not Approved — Lost — items not received; (5D) Not Approved — Missing — items returned with missing components. Disputed Returns: For decisions 5B, 5C, or 5D, a detailed explanation will be provided in your dashboard. Tokens may be placed on hold as a backlog adjustment. You may appeal a decision by contacting our team. Force Returns: Flippy reserves the right to initiate a force return in cases of prolonged outstanding rentals or account issues.

You may cancel your membership provided all of the following conditions are met: (a) all rented items have been returned and your return request has received a Decision of "Approved"; (b) you have no active orders or pending return requests; (c) there are no reserved or backlogged tokens; (d) your account has no payment issues outstanding. Cancellation is not permitted if: a return request is in status 1 (Return Requested), 2 (Pick-up Scheduled), or 3 (Collected); a return decision of 5B, 5C, or 5D has not been resolved; or a new product order has been initiated. Upon cancellation, your membership ends at the close of your current billing period. No prorated refunds are issued for unused portions of the billing period. Unused tokens are forfeited upon cancellation.

Delivery Area: Flippy currently operates within the United Arab Emirates. Delivery coverage may vary; please confirm your area is covered at the time of ordering. First Delivery: The first delivery each month is included in your membership fee. Additional deliveries within the same month may incur a delivery fee, which will be clearly indicated at checkout. Delivery Times: We aim to deliver within 2-5 business days of order processing. Delivery times are estimates and not guaranteed. Access Requirements: You or an authorised representative must be present to receive deliveries and collections. Flippy is not liable for delays caused by failure to provide access.

Every item in our library is inspected, cleaned, and sanitised before dispatch. We use child-safe cleaning products and follow strict hygiene protocols. Items that do not meet our hygiene standards are removed from circulation. While we take every precaution, we cannot guarantee the complete absence of allergens. Members with specific allergy concerns should contact our team before placing an order.

All content on the Flippy platform, including but not limited to text, graphics, logos, images, and software, is the property of Flippy or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, transmit, modify, or create derivative works from any Flippy content without our prior written consent.

To the maximum extent permitted by UAE law, Flippy shall not be liable for: indirect, incidental, or consequential damages arising from use of our Services; loss of data, revenue, or profits; damage to third-party property caused by rented Items. Flippy's total liability for any claim arising from these Terms shall not exceed the total fees paid by you to Flippy in the three months preceding the claim. We are not liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, or infrastructure failures.

These Terms of Use are governed by and construed in accordance with the laws of the United Arab Emirates, specifically the laws of the emirate of Dubai. Any dispute arising from or relating to these Terms shall first be subject to good-faith negotiation between the parties. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts of Dubai, UAE.

For any questions regarding these Terms of Use, please contact us at: Email: support@flippyworld.com Website: flippyworld.com Social: @flippy.world Last updated: March 2026